Policies
Return Policy
UTM stands behind their products and will accept returns of items purchased through the online store subject to the guidelines below. Items purchased through the online Acme store cannot be returned for refund, but a credit may be applied if the item is returned.
- Call or e-mail the Customer Service Department and request an RA (Return Authorization) number, which will be valid for 30 days.
- Place the original package inside another shipping carton, along with a copy of your invoice and a brief explanation of why the original merchandise is being returned. Do not mark on the original container or use as a shipping carton.
- Print the RA number legibly on the outside of the outer shipping carton in bold, visible letters.
Send the package to:
Universal Tools & Manufacturing Co.
115 Victory Rd
Springfield, NJ 07081
Guidelines:
- Freight collect or COD returns cannot be accepted.
- A 15% restocking charge will be imposed on parts returned due to customer error.
- All parts must be returned with all accessories enclosed in the original packaging.
- Customized products which have no resale may not be returned.
- To receive a credit, parts must be returned within 30 days. Incorrect orders must be reported within 30 days.
- Shipping and handling costs are non-refundable.
- When returning merchandise, please place the original package inside of a shipping carton. Do not use the original container as a shipping carton.
Shipping Policy
United States
Unless a shipping number is supplied during the order process, all online orders will be shipped USPS ground at the following flat rate:
- $10 for up to 1,000 pieces
- $20 for 1,000 - 5,000 pieces
A handling fee of $5 will be added to each order.
Overseas
International shipping will be determined on a case by case basis based on the customer location and order size. Any expedited shipping needs should be communicated to UTM and will be charged to the customer in full.
Privacy Policy
Any information that you provide to us will only be used by Universal Tools & Manufacturing to process your request, fill an order or answer any technical questions you may have. We will at no time, sell, rent or trade your personal information to any other source. Universal Tools & Manufacturing will make every reasonable effort to ensure the security of our system and the information you provide to us.